
CRM for agencies: pipeline, proposals and retainers in one place
Run new business from the first call to the signed retainer, and keep referrals and past clients in view between projects.
From $29 a month for 3 seats.
| Name | Company | Title | Deal stage | Last activity | Owner | |||||
|---|---|---|---|---|---|---|---|---|---|---|
Beth Carrow | Willow and Pine Outdoors | Owner | beth.carrow@willowandpineoutdoors.com | Intro call | Today | Sara Collins | ||||
Priya Shah | Willow and Pine Outdoors | Operations manager | priya.shah@willowandpineoutdoors.com | Intro call | 2 days ago | Sara Collins | ||||
Dev Malhotra | Harlan Fintech | Managing partner | dev.malhotra@harlanfintech.com | Proposal | Yesterday | Tom Becker | ||||
Marcus Webb | Harlan Fintech | Finance lead | marcus.webb@harlanfintech.com | Proposal | 3 days ago | Tom Becker | ||||
Kim Seo | Orchard Dental Group | Director | kim.seo@orcharddentalgroup.com | Lead | 2 days ago | Mia Chen | ||||
Elena Rossi | Orchard Dental Group | Office manager | elena.rossi@orcharddentalgroup.com | Lead | Last week | Mia Chen | ||||
Anil Rao | Tidewater Software | Head of operations | anil.rao@tidewatersoftware.com | Scope | 3 days ago | Sara Collins | ||||
Tom Alvarez | Tidewater Software | Partner | tom.alvarez@tidewatersoftware.com | Scope | Today | Sara Collins | ||||
Maria Lindgren | Linnea Skincare | Owner | maria.lindgren@linneaskincare.com | Retainer signed | Last week | Tom Becker | ||||
Grace Liu | Linnea Skincare | Procurement | grace.liu@linneaskincare.com | Retainer signed | Yesterday | Tom Becker | ||||
| Count 10 |
Your contacts, with their company, deal stage and last activity. Example data.
Run new business from the first call to the signed retainer, and keep referrals and past clients in view between projects. Built around how agencies actually sell, so you start from your own stages instead of a blank page.
Your pipeline, in your stages
Deals move through the stages agencies actually use. Drag a deal, and its forecast and reports follow.
Example data.
The whole CRM, not just the pipeline. Contacts, companies, tasks, email, automations, chat and the lead finder, in one app.
01Find
People from one sentence
Describe who you sell to. Rodok finds them by role, company size and city, with their work email, and sets apart the ones already in your CRM.




| Name | Title | Company | Location | Fit | Status | |||||
|---|---|---|---|---|---|---|---|---|---|---|
Camille Roux | Head of Sales | Northgate Logistics | camille.roux@northgate.io | Lyon, France | High | New | ||||
Jake Morrison | VP Sales | Ironbridge Freight | j.morrison@ironbridge.com | Chicago, USA | High | New | ||||
Sofia Marino | Sales Director | Portline | sofia@portline.eu | Milan, Italy | High | New | ||||
Jonas Weber | Head of Business Development | Kargo Systems | jonas.weber@kargo.de | Hamburg, Germany | High | In CRM | ||||
| Count 4 |
Every feature, and which plan has it
Pro includes everything in Starter.
- Companies and peopleStarterEvery email, meeting, note and file on the record.
- Deals and the pipeline boardStarterYour own stages, amounts, close dates and owners.
- Tasks and remindersStarterA next step on every record and one list for the day.
- Gmail and OutlookStarterEmail syncs onto the right contact, and you send from your own mailbox.
- Calendar and booking linksStarterYour free times on a page; a booking files the contact and lands in both calendars.
- Reports and forecastingStarterForecast against quota, pipeline by stage and win rates, per rep.
- Team chatStarterChannels, direct messages and a thread on every deal, with @mentions.
- ImportStarterBring contacts and companies in from Excel or CSV.
- LinkedIn signalsProDescribe a signal in a sentence; trackers find the posts, job changes and hiring that match.
- Lead finderProFind people by title, seniority, company size, industry and market, usually with a work email.
- EnrichmentProFill in the company, website and LinkedIn page for the people you add.
- SequencesProEmail steps from your own mailbox and LinkedIn steps as tasks for the rep.
- Replies inboxProReplies sorted by intent, so the ones that matter come first.
- AutomationsProSay what should happen; it runs from a signal, a deal moving, a schedule or a webhook.
- AI assistantProAsk in plain words; it finds people, writes emails and fills the CRM, and asks before it sends or spends.
- Teams and custom rolesProDecide who sees what, down to a field, and check it with View as.
And the rest. Integrations, booking, reports, chat, roles and an audit log, already connected.

Works with the tools you already use
Gmail, Outlook or any mailbox, Google Calendar, LinkedIn, Slack, webhooks, and imports from Excel or CSV. AI is built in, with nothing to set up.

Booking links
Your own page with your free times. A booking files the contact and lands in both calendars.

Reports and forecasting
Forecast against quota, pipeline by stage, win rates and the sequence-to-deal funnel, per rep.

Team chat on every record
Channels, direct messages and a thread on every deal, with @mentions of teammates and records.

AI that knows your business
Give it your website. It writes your profile, who you sell to and how, and every message starts from there.

Roles, teams and permissions
Decide who sees what, down to a single field. Scope deals to their owner or team, and check it with “View as”.

| Who | What | When | ||||
|---|---|---|---|---|---|---|
Admin | Changed the Sales rep role | now | ||||
Sara Collins | Exported 120 people | 7m | ||||
Automation | Saved a Gmail draft | 14m | ||||
Tom Becker | Added 5 people to a sequence | 21m | ||||
Sara Collins | Moved Northgate to Proposal | 28m | ||||
Sara Collins | Created a tracker | 35m | ||||
Tom Becker | Merged two companies | 42m | ||||
| Count 7 |
An audit log of everything
Every action by every person and automation, searchable and exportable.
What Rodok does for agencies
A clear line between what is in the product and what is not, so you can decide in a minute.
Covered
- New business, scopes and proposals in one pipeline
- Referral partners and past clients tracked
- Email and calendar next to each deal
- Win rate and cycle reports
Not what Rodok is for
- Project management
- Time tracking and invoicing
- Creative review and approvals
Pricing
Seats are included, and credits cover signals, lead lists and AI.
3 seats, $9 per extra seat. The CRM: pipeline, contacts, Gmail and Outlook, calendar, booking links and reports.
Start with Starter3 seats, $19 per extra seat. Everything in Starter plus LinkedIn signals, the lead database, sequences and AI agents to find new clients.
Start with ProA CRM for agencies tracks new business from the first inquiry to a signed project or retainer, and keeps referral partners and past clients visible between projects. It is separate from the tools that run your client work. The reason agencies need one is simple: delivery fills the calendar, and new business gets pushed to Friday afternoon.
This page covers marketing, creative, design, PR and development agencies, and the best CRM for agencies is the one a busy account lead will actually open.
How selling works for an agency
The buyer is usually a marketing leader, a founder or a product owner who needs more capacity or a skill the company lacks. Agencies win work through referrals from past clients and partners, through a portfolio and content, through speaking, and through outbound work to companies that look like the clients they already serve.
The sale usually has two shapes: a one-off project with a fixed fee, and a retainer that pays each month. Retainers are more valuable and harder to win, because they need trust over time.
Stages that fit most agencies:
| Stage | What it means | Next step to log |
|---|---|---|
| Lead | An inquiry or an introduction | Book the intro call |
| Intro call | You heard their goals | Offer a scoping call or a short audit |
| Scope | Work, timing and team are being defined | Send the written scope |
| Proposal | Fee and terms are out | Follow up in 3 to 5 days |
| Retainer signed | They agreed | Hand to the project lead, set a check-in date |
The proposal stage is where deals stall. A weekly review of every proposal with no reply is the highest-value habit an agency can have. See what a sales pipeline is.
What to look for in a CRM
- Pipeline by value. Put the expected monthly retainer or project fee on each deal, so you can see next quarter's revenue.
- Referral partners as records. Freelancers, other agencies and past clients send work. Tag every deal with its source.
- Past clients you can search. Last year's project is next year's retainer. Keep the people, not only the company.
- Email and calendar on the record. Briefs and revisions travel by email. If they attach to the contact, a new account lead can read the history.
- Simple reports. Win rate, average deal size and cycle length help you price. See the win rate calculator.
Signals worth watching
Public events that often come before a company hires an agency. Each tracker is a sentence you type into Rodok Pro, which reads LinkedIn posts, job changes, hiring and company news.
- A new marketing leader. Tracker: "CMOs, VPs and heads of marketing who started a new role in the last 90 days at companies with 30 to 500 employees". New leaders often reset their agency roster. See new executive.
- A product launch. Tracker: "companies announcing a product launch in (your market)". See product launch.
- A rebrand. Tracker: "companies announcing a rebrand or a new website". See rebrand.
- Hiring for marketing roles. Tracker: "companies hiring a content marketer, designer or demand generation manager in (your region)". Companies that struggle to hire sometimes borrow capacity. See hiring for your job.
- A funding round. Tracker: "companies announcing a funding round in (your market)". See funding round.
A first message example
An example, with made-up names:
Subject: Tidewater's new site Hi Anil, I saw Tidewater Software announced a rebrand this week. Congratulations. We are a small studio that builds marketing sites for B2B software companies, and I would be glad to send two examples of launches handled in under eight weeks. If it is useful, say so. If you already have a team on it, ignore this.
See the follow-up email template.
Where Rodok fits and where it does not
Rodok Starter ($29 a month for 3 seats) is a sales CRM: companies, people, deals, tasks, notes, files, Gmail and Outlook on every record, a calendar, booking links, reports and team chat. Pro ($79 a month for 3 seats) adds LinkedIn signals, a lead database, sequences and AI.
It does not manage projects, track hours, send invoices or run creative approvals. Keep a delivery tool for that. Rodok does not run ads or build websites either, so if your own agency sells those to local shops, Rodok helps you track your leads and follow-up, not the campaigns themselves.
Frequently asked questions
Should an agency use its project management tool as a CRM?
For delivery, yes. For new business, it rarely works, because the tool is built around tasks and deadlines, not around a lead who has not signed. Keep a separate pipeline so your sales work is not buried under production tickets.
How do I track retainer renewals?
Add the retainer end date to the company and set a task about 60 days before it. Use that call to review results, discuss scope changes and ask for referrals.
What should an agency log on a lost deal?
The reason, and a date to try again. A company that chose a cheaper agency may be unhappy in six months, and a proposal turned down for timing is a lead that can be warmed.
Rodok for other industries
- CRM for home builders
- CRM for MSP
- CRM for accountants
- CRM for automotive industry
- CRM for banking
- CRM for coaches
- CRM for commercial real estate
- CRM for construction
- CRM for consultants
- CRM for distributors
- CRM for financial advisors
- CRM for financial services
- CRM for freelancers
- CRM for healthcare
- CRM for HVAC
- CRM for insurance agents